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Terms & Conditions

Returns

1] For orders under $99 (product cost - not including shipping charge and NOT INCLUDING GLASS)

Orders less than $99.00 are covered by our unconditional 7 day return policy. Simply contact us within 7 days of receipt of your shipment to arrange for return.

Returned product must be in useable condition for a refund to be issued.

Original (outgoing) shipping charges will be re-imbursed.  However, return shipping charges will not be re-imbursed.

2] For orders over $99 (product cost - not including shipping charge)

Orders over $99 are NOT ELIGIBLE FOR RETURN OR REFUND.
If there is any doubt on the suitability of our products we recommend a small (less than $99), risk free initial purchase.

In exceptional circumstances and STRICTLY AT OUR DISCRETION, a return may be authorized for an order over $99.  Any authorized return over $99 will be subject to a 25% re-stocking fee .

Product must be in usable condition to receive credit.

Shipping charges are NOT re-imbursed.

3] Purchase price of glass panels is NOT refundable under any circumstance.

Because of the difficulties in shipping glass panels, purchases of glass panels will NOT be refunded.  If there is ANY doubt as to the suitability of our glass for your application we recommended that glass be purchased from a local vendor.

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Shipping

All orders ship from our Worcester, MA 01605 facility in the USA.

Ground orders ship via Fedexground (1-5 business days within the Contiguous USA) or the USPS.  Unless specified otherwise, choice of carrier is at our discretion

Order Tracking information is automatically delivered to the email address provided with your customer account.  Tracking updates are sent directly by the shipper and are not updated in our shopping cart.  Please ensure that email from Fedex of the USPS is not being intercepted by a spam filter.

Multi-carton orders are consolidated to minimize shipping cost.

Large orders may ship LTL motorfreight when appropriate.

Please visit our Shipping Page for complete details on shipping, including transit times.

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Damaged or Defective Goods

Because orders often include fragile materials (glass etc.), it is impossible to guarantee damage-free delivery.

• We will issue a full refund, including pro-rated shipping charges for all damaged or defective product reported within 7 days of delivery.
• If replacement of damaged or defective components is requested by the customer they will be provided at no charge but shipping charges will apply.

CUSTOMERS ARE EXPECTED TO INSPECT ALL PACKAGES AND REPORT DAMAGE WITHIN 7 DAYS OF RECEIPT.
PACKAGES MAY CONTAIN SHARP MATERIALS INCLUDING BROKEN GLASS AND MUST BE HANDLED WITH APPROPRIATE CARE TO AVOID INJURY.

Damaged goods should NOT be discarded until we have been informed. If damage is extensive we reserve the right to file claim with the carrier who may retrieve the damaged goods for inspection.

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Payment

ONLINE ORDERS are processed on a Secure Web Site (SSL).

Credit Cards are processed on the Authorize.net network for maximum security. No credit card information is retained.

Payment terms are  debit or credit cards, we accept Visa, Mastercard and Discovercards. Please not that we do NOT American Express card.s

We accept prepayment via check or money order, however, orders will only ship after funds have been secured.

We do NOT accept COD orders.

We do not offer terms or accept Purchase Orders on terms

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Samples and Catalogs

We do not provide samples.  Products can be evaluated with a small order under $99, which can be returned for a full, un-conditional refund as indicated above.

We do not print a physical catalog.  All product information is available online.  Do not hesitate to contact us if additional information is required.

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General

Business hours are 9:00 AM to 5:00 PM Eastern Time.  Live phone support is available during these hours.

Voice messages, emails and faxes are accepted at any time.

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Privacy

Customer information is kept confidential, we do not sell or share mailing lists with 3rd parties.

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